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Emergency triage

The agent's logic for distinguishing 'pipe just burst' from 'I want a quote next week.' Configured per industry during onboarding. Emergencies transfer to your escalation number; routine calls book or capture as leads.

Related terms
AI receptionist
A voice agent that answers your business line 24/7, qualifies callers, books jobs against your real calendar, and texts
Tool use
The Anthropic SDK feature that lets the AI receptionist actually do things — book_appointment, capture_lead, transfer_to
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AI receptionistCall summaryElevenLabsOutbound engineTool use
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