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Service ops
Baseline
The pre-install snapshot of your operational metrics: calls/mo, missed-call rate, average speed of answer, average first-reply, review velocity, conversion. We capture this in the audit and use it to compute month-one lift.
Where this lives in our product/audit →
Related terms
Lift
The delta between baseline and post-install KPIs after the 30-day pilot. The pilot terminates as 'lift achieved → invoic
Pilot month
The first 30 days after install. All systems live. We publish a weekly dashboard. Cost: $0. Outcome: invoice or goodbye.
Pay-after-results
Our pricing model. The 30-day pilot is free. Clients only become paying clients once month-one numbers beat their docume
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