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Service ops

Dispatch

The process of routing a job request to the right tech at the right time. Modern dispatch uses ServiceTitan, Housecall Pro, or Jobber. The AI receptionist hands off to your existing dispatch system, never replaces it.

Related terms
ServiceTitan
Field-service operating system used by larger HVAC/plumbing/electrical shops (typically $50M+ revenue). We integrate via
Housecall Pro
Field-service platform popular with HVAC, plumbing, electrical. We integrate the AI receptionist with HCP via their publ
More from Service ops
Answer rateASAAverage ticketBaselineCSATHousecall ProLiftMissed-call rate
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