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Service ops

ASA

Average Speed of Answer — the average seconds it takes for a caller to reach a real agent (human or AI). Human receptionists average 12–25s. Our AI averages 0.4s.

Related terms
Answer rate
Percentage of inbound calls that get picked up before going to voicemail or being abandoned. Industry baseline for servi
AI receptionist
A voice agent that answers your business line 24/7, qualifies callers, books jobs against your real calendar, and texts
More from Service ops
Answer rateAverage ticketBaselineCSATDispatchHousecall ProLiftMissed-call rate
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