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Service ops

CSAT

Customer Satisfaction Score — typically a 1–5 or 1–10 rating after a service interaction. We trigger a CSAT prompt 90 minutes after job completion as the gate to our review-engine routing.

Related terms
Review engine
Post-job SMS + email sequence that asks the customer to rate the visit, then routes 4–5 stars to Google and 1–3 stars to
Review velocity
Reviews earned per month. Google's local algorithm weights recency heavily — a business with 12 reviews in the last 90 d
More from Service ops
Answer rateASAAverage ticketBaselineDispatchHousecall ProLiftMissed-call rate
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