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Marketing
Review engine
Post-job SMS + email sequence that asks the customer to rate the visit, then routes 4–5 stars to Google and 1–3 stars to your private resolution queue. Lifts review velocity 2–4x in the first 30 days.
Where this lives in our product/systems/review-engine →
Related terms
Review velocity
Reviews earned per month. Google's local algorithm weights recency heavily — a business with 12 reviews in the last 90 d
CSAT
Customer Satisfaction Score — typically a 1–5 or 1–10 rating after a service interaction. We trigger a CSAT prompt 90 mi
Google Business Profile
Formerly Google My Business. Your presence in Google's local 3-pack. Profile completeness + review velocity + recency +