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Marketing
Booking rate
Percentage of qualified callers who agree to schedule. AI agents typically book 28–42% on the first call vs. 15–22% for an under-trained human receptionist with no calendar tool access.
Related terms
AI receptionist
A voice agent that answers your business line 24/7, qualifies callers, books jobs against your real calendar, and texts
Tool use
The Anthropic SDK feature that lets the AI receptionist actually do things — book_appointment, capture_lead, transfer_to
Calendly
The booking tool we use for the 20-minute audit walkthrough call. Embedded into /book and linked from the AI agent's boo