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Service ops

Housecall Pro

Field-service platform popular with HVAC, plumbing, electrical. We integrate the AI receptionist with HCP via their public API for calendar, customers, and dispatch.

Related terms
ServiceTitan
Field-service operating system used by larger HVAC/plumbing/electrical shops (typically $50M+ revenue). We integrate via
Dispatch
The process of routing a job request to the right tech at the right time. Modern dispatch uses ServiceTitan, Housecall P
More from Service ops
Answer rateASAAverage ticketBaselineCSATDispatchLiftMissed-call rate
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